Description

About ScholarMatch

Founded in 2010 by author Dave Eggers, ScholarMatch began as a scholarship crowdfunding platform and has since evolved into a full-service college access and persistence organization.

At ScholarMatch, we are committed to supporting first-generation college students from low-income backgrounds earn a bachelor’s degree within five years. We’re working towards realizing our vision where all students have access to higher education, support to persist to graduation, and opportunities to succeed in fulfilling careers.

Education opens doors to opportunity and social mobility by allowing students a chance to build fulfilling careers. However, the road to higher education is paved with challenges that can be particularly daunting for first-generation college students. We strive to change this scenario for young people from low-income backgrounds by offering them comprehensive support services focusing on individualized college and career advising, targeted scholarships, and ongoing mentorship from high school to college graduation and the launch of their careers.

Our ultimate goal is to nurture a community of young people who can successfully navigate the higher education landscape, confronting its challenges, breaking barriers, and redefining success on their paths to graduation and beyond. Learn more at ScholarMatch.org.

Position Summary

ScholarMatch is seeking a full-time, non-exempt Volunteer Program Associate - Engagement to play an important role in our growing non-profit. This position reports to the Volunteer Program Manager and is part of the college access program team. ScholarMatch’s college access program remotely provides robust college and financial aid services to high school students in the San Francisco Bay Area and nationally. This is a union position and is contracted until June 2027 with a possible extension based on program needs and funding opportunities.

The ideal candidate has a passion for our mission, the skillset to work with both volunteers and students, and an eagerness to bridge these communities together with ScholarMatch as we strive to foster a just, equitable, prosperous future for all. The position is remote, but candidates must be located in the San Francisco Bay Area.

General Responsibilities

• Respond promptly to volunteer inquiries within 48 business hours via the team's external-facing email account and phone
• Review, track, score, and follow up on coach training and intake progress, including new coach applications, training module submissions, incomplete onboarding submissions, and background check process
• Support new volunteer recruitment efforts including prospective volunteer info sessions, outreach, and newsletter communications
• Develop and distribute coach newsletter content and outgoing coach communications
• Assist with the college coach and student matching process
• Support a caseload of college coach volunteers with college admissions and financial aid topics via email, phone, and/or video conferencing
• Provide scheduling, data entry, and administrative support for coach programming, student engagement, retention, and offboarding
• Update and maintain volunteer contact and internal record information as needed
• Support the planning, development, and facilitation of volunteer webinars, info sessions, and coach-led external programming, including technical support
• Support coach retention strategies such as National Volunteer Week and regional coach meetups
• Support with the coach report follow-up process
• Support internal community platforms including the Coach Varsity Gallery and Coach Resource Page
• Support the revamp of program content, materials, and assignments, and contribute to ongoing monthly coach webinars and programming
• Support grant relationships, including scheduling meetings, gathering data, and contributing to reporting efforts
• Support the scholarship application and interview process
• Provide themes and trends from caseload data to assess student progress and inform program recommendations
• Perform all other duties as assigned with an all-hands-on-deck mindset

Qualifications

• Bachelor’s degree
• One (1) year of administrative experience  
• Must have outstanding oral and written communication and organization skills
• Must have experience with Office Suite/Google Suite
• Must be able to be flexible and work in a collaborative and remote work environment
• Must be able to hold sensitive information confidentially, and navigate urgent and sensitive student issues with care, maturity, and responsibility
• Must be able to perform all functions of this position within what would be deemed to be reasonable accommodations
• Must be able to communicate effectively with a variety of personalities throughout the organization
• Must be comfortable working in an anti-racist organization with a diverse group of community constituents and internal staff at all levels

Preferred but not Required

Experience with Airtable, Basecamp, Zoom 

Compensation and Benefits

ScholarMatch practices a transparent, negotiation free salary process. While starting salary is commensurate with experience, regional location, and is based on a competitive public interest salary scale, ScholarMatch aims to provide a living wage to all staff by bringing them in at a starting salary of $50,000/year regardless of experience.

The salary for this position is:

San Francisco Bay Area Salary Range: $50,000-$54,855/year

As a growing organization, ScholarMatch also prides itself in offering a competitive benefits package:

• 100% paid medical, dental, vision, and Basic Term Life for full-time employees
• 401k retirement plan with 4% employer automatic contribution, 100% vested on day 1
• 20 accrued PTO days per year
• 13 paid holidays every year, Birthday off, plus a staff-wide 'winter break' with reduced workload
  “Summer Fridays” (half days)
• Annual retention bonus that increases with every year
• Eligibility for a one-month paid sabbatical after your 5th anniversary
• Pre-tax commuter benefits and FSA
• Phone and internet stipend
• Staff and dependent EAP access

How to Apply

Apply online through the career page: scholarmatch.org/careers

ScholarMatch does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

ScholarMatch is an equal opportunity and inclusive employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Please join us!