Description

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Business Development Manager to join HSF - National Sales. In this role, you will collaborate closely with hotel sales teams, National Sales, commercial stakeholders, owners, and operators to identify, qualify, and develop new business-to-business relationships on behalf of Hyatt. You will be instrumental in creating new customer demand, strengthening market penetration, supporting new-opening and conversion hotels, and continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Business Development Manager provides oversight of new business development activity across assigned markets, segments, and hotel priorities. This includes prospect identification, preparation and review of account work, monthly and quarterly business development activity, and analytics across the prospecting function. Additional responsibilities include enhancing business development focus areas and participating in special initiatives and cross-functional projects that provide broad exposure across Hyatt's commercial function.
• Identify, qualify, and develop high-potential B2B accounts across assigned markets, industries, segments, and hotel priorities.
• Build account intelligence, including key contacts, buyer needs, travel patterns, sourcing behavior, competitive set, business potential, and next steps.
• Execute proactive prospecting plans using internal and external tools, market data, customer insights, and hotel priorities.
• Create new demand and secure Hyatt's inclusion in relevant group, transient, extended stay, project, and other sourcing opportunities.
• Support revenue generation for new-opening hotels, conversions, focus hotels, emerging markets, and the Essentials/select-service portfolio, as assigned.
• Engage customers through direct outreach, introductory presentations, market visits, networking events, sales blitzes, trade shows, and industry functions.
• Use analytics and market intelligence to prioritize activity, evaluate account potential, and identify higher-value opportunities.
• Partner with hotel sales teams, owners, operators, and internal stakeholders to align business development activity with hotel needs and commercial priorities.
• Document activity, account intelligence, referrals, and next steps in Hyatt systems with strong CRM discipline and follow-through.
• Manage qualified opportunities or newly developed accounts through appropriate transition to Hyatt Sales Force, National Account Team, Core Account Team, or hotel owner, as applicable.
• Participate in special initiatives and cross-functional projects that enhance business development focus areas and support broader National Sales priorities.

Qualifications

Experience Required:
• 5+ years of hotel sales experience or equivalent business development, hospitality sales, or customer-facing commercial experience.
• Strong sales knowledge and proven business development experience within transient, group, and/or extended stay segments.
• Demonstrated ability to prospect, qualify, and develop new B2B customer relationships.
• Strong commercial acumen, including the ability to evaluate account potential, prioritize activity, and connect customer needs to Hyatt solutions.
• Strong verbal and written communication skills, including presentation, follow-up, and customer-facing storytelling skills.
• Ability to build relationships with customers, hotel teams, operators, owners, and internal stakeholders.
• Strong organization, follow-through, productivity, and CRM discipline.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and manage competing priorities in a remote or distributed team environment.

Experience Preferred:
• Bachelor's degree in Hotel Management, Sales, Business, or a related field.
• Multiple hotel, brand, and market experience, including full-service and select-service hotels.
• Experience supporting new hotel openings, conversions, focus markets, or emerging markets.
• Extended stay business development experience.
• Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, Lanyon/RFP tools, or similar platforms.
• Experience with industry data tools such as Knowland, Amadeus Hotelligence, Agency360, LinkedIn Sales Navigator, or similar resources.
• Experience with Hyatt's Envision sales software and/or other Hyatt commercial systems.
• Bilingual Spanish/English is a plus.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $78,500 - $100,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.