Description

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Account Lead, Entertainment to join our National Sales Team. In this role, you will collaborate closely with entertainment customers, hotel sales, regional leadership, revenue management, commercial strategy, and analytics partners to grow Hyatt preference across the entertainment vertical. You will manage a designated book of entertainment accounts while also identifying and developing new business opportunities across media, production, sports, music, streaming, live events, talent, and related organizations. You will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Account Lead, Entertainment is a strategic vertical sales role responsible for both business development and account management across the entertainment segment. This role manages a portfolio of entertainment accounts while proactively identifying, qualifying, and developing new relationships to drive preference and loyalty for Hyatt-branded hotels. Reporting to the Regional Director, HSF-National Sales, the Account Lead will establish and execute account action plans focused on total account revenue growth, including group, transient, extended stay, production, project-based, and special event business for current, new, and focus hotels. This role requires strong knowledge of the entertainment market, including buyer expectations, sourcing behavior, production timelines, travel patterns, and the unique service needs of entertainment customers.

Responsibilities include, but are not limited to:
• Manage and grow an assigned portfolio of entertainment accounts while developing new business opportunities within the vertical.
• Build and maintain deep account intelligence, including key buyers, influencers, production contacts, travel patterns, sourcing preferences, business potential, competitive set, and next steps.
• Develop and execute account plans that support revenue growth across group, transient, extended stay, production, project-based, and special event business.
• Prospect and qualify new entertainment, media, production, sports, music, streaming, live event, talent, and related accounts with potential for Hyatt hotels.
• Educate entertainment buyers on Hyatt brands, hotel capabilities, location fit, service standards, and solutions relevant to their business needs.
• Ensure managed entertainment accounts include Hyatt in relevant group, transient, production, project, and event sourcing opportunities.
• Partner with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel priorities and win business.
• Support customer negotiations, hotel communication, and opportunity follow-up with urgency, discretion, and strong attention to detail.
• Stay current on entertainment industry trends, production activity, event calendars, market conditions, forecasts, and competitive intelligence.
• Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance.
• Champion Hyatt initiatives and priorities with entertainment customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.
• Elevate the voice of the entertainment customer within Hyatt and participate in cross-functional projects that support National Sales priorities.

Qualifications

Experience Required:
• Minimum 5 years of hotel sales, hospitality sales, account management, entertainment sales, or related commercial experience.
• Demonstrated experience working with entertainment, media, production, sports, music, streaming, live events, talent, or related accounts.
• Strong understanding of entertainment market dynamics, including buyer expectations, sourcing behavior, production timelines, travel patterns, confidentiality needs, and service requirements.
• Strong sales knowledge and business development experience across group, transient, extended stay, production, project-based, and/or special event business.
• Proven ability to manage a portfolio of accounts while also developing new business opportunities.
• Strong communication, presentation, negotiation, relationship-building, and follow-through skills.
• Detailed organization skills with the ability to manage multiple customers, priorities, opportunities, and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM and/or database management tools.
• Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, or similar platforms.
• Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms.

Experience Preferred:
• Bachelor's degree in Hotel Management, Sales, Business, Marketing, Entertainment, or a related field.
• Existing relationships within entertainment, media, production, sports, music, streaming, live events, talent, or related verticals.
• Multi-hotel and/or multi-brand sales experience.
• Previous total account, strategic account, or vertical account management experience.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $98,600 - $128,000 . This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.