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Spokane Regional Transportation Council
Spokane, WA, United States (hybrid)
19 days ago
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Spokane Regional Transportation Council
Spokane, Washington, United States (hybrid)
19 days ago


Spokane Regional Transportation Council (SRTC) is seeking a creative and passionate professional to join our team and take the lead in coordinating a community engagement strategy that elevates the work of our organization.  SRTC is the designated Metropolitan Planning Organization (MPO) serving Spokane, Washington. We are a small, dedicated team of planning professionals that works with a broad array of elected officials, business leaders, community advocates, citizens and other stakeholders to improve transportation and quality of life throughout the region. If you enjoy building relationships, ensuring inclusivity, collaboratively solving problems, and being in a visible role we invite you to apply. 

 Spokane County is located in eastern Washington state and serves as a hub for the region.   Residents enjoy an exceptional quality of life with a vibrant downtown and beautiful natural scenery. Spokane has an active arts and entertainment scene, and is home to a variety of great restaurants, trails and waterways, a world-class airport and public transit system, several colleges and universities and regional health-care centers. 


The Community Engagement Program Coordinator supports SRTC by developing and implementing effective strategies for community engagement. This position will create a proactive environment for obtaining citizen input into the regional transportation planning and decision-making process consistent with Federal Highway Administration and Federal Transit Administration guidelines for public participation in Metropolitan Planning Organization (MPO) activities. Responsibilities include initiating a variety of communications and outreach activities to identify and engage diverse populations, to build business and advocacy group relationships, to ensure equity and to expand visibility of the organization.  

 This role is responsible for enhancing media relations, designing a variety of outreach materials, and ensuring proactive communications that involve diverse techniques including in-person events and social media. The CEP Coordinator will work collaboratively with the public, staff, and stakeholders to increase SRTC’s level of community involvement, improve linkages with community members and entities, and enhance communication flows. The Coordinator will collaborate with planning staff to develop project specific messaging, materials, presentations, and other engagement tools.



  1. Maintain and implement a proactive, strategic, effective and measurable community engagement program as identified in the SRTC Public Participation Plan.
  2. Develop and implement innovative techniques to effectively communicate and engage various members of the community, including underserved communities in MPO activities.
  3. Recommend updates to SRTC outreach and communication policies as necessary to reflect changing conditions in public participation.
  4. Work with Administrative support staff to develop and maintain a robust database of contacts to include news media, business leaders, chambers of commerce, advocacy groups and others at a local, regional, and national level.
  5. Develop and implement public involvement plans for major projects conducted by SRTC, to ensure techniques to involve the public are tailored to meet the unique needs of the project.
  6. Work with Administrative staff to maintain SRTC’s website(s) with current information and to coordinate updates as needed.
  7. Develop a proactive communication strategy of regularly scheduled messaging including social media, constant contact and public service announcements.
  8. Plan, schedule, and coordinate SRTC representation and logistics at community events and in meetings to raise the visibility of the organization, including evening and weekend events as needed.
  9. Coordinate with staff to produce items such as newsletters, brochures, infographics, and other outreach materials.
  10. Work with project managers to develop and implement outreach strategies for planning projects such as surveys, email or paper mailings, and support for public and stakeholder meetings.
  11. Gather, tracks, and analyzes data that demonstrates program effectiveness and report activity on an annual basis.
  12. Works with Administrative staff to prepare and submit legal notices for advertising in local papers.
  13. Travel to meetings in various locations.
  14. Attend evening and weekend meetings, as required.
  15. Exercise of discretion and independent judgment with regards to matters of significance for the organization.
  16. Prepare the annual Title VI reporting on all public involvement activities.
  17. Work with staff to improve imaging and branding materials.
  18. Provide support to develop and maintain government and business relationships.
  19. Deliver presentations to the SRTC Board, committees, and community groups as needed.

Perform other duties as assigned.

Required Knowledge, Skills & Abilities:

  1. Must be able to communicate effectively in large and small group settings.
  2. Working knowledge of community engagement approaches or principles
  3. Working knowledge of audiovisual equipment such as portable laptop computers, projectors, and DVD players data collection techniques, technical writing.
  4. Skilled with creative problem-solving and identification of relevant information to solve poorly defined problems
  5. Ability to translate technical information for non-technical audiences
  6. Skilled in project management, and training others: proficient with comprehending project needs, developing strategies based on general problem statements and interacting with management, planners and other staff
  7. Ability to work on several projects or issues simultaneously
  8. Ability to attend evening and weekend meetings, when required

 MENTAL & OTHER SKILLS/ABILITIES:    For an employee to succeed in this position they must have:

  1. Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  2. Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  3. Attendance: ability to consistently arrive and be able to work as scheduled.
  4. Computer/Technical Ability: working knowledge of:
    1. Word Processing software
    2. Spreadsheet software
    3. Internet software
    4. Design Software
  5. Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  6. Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  7. Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  8. Language Ability:
    1. High Ability: ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  9. Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  10. Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  11. Reasoning Ability:
    1. High Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Information

  • Job ID: 66631011
  • Workplace Type: Hybrid
  • Location:
    Spokane, Washington, United States
  • Company Name For Job: Spokane Regional Transportation Council
  • Position Title: Community Engagement Program Coordinator
  • Industry: Transportation
  • Job Function: Community Relations
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: 25-50%
  • Salary: $57,300.00 - $85,950.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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