Description

NORCOM (North East King County Regional Public Safety Communication Agency) is seeking a collaborative and mission-driven leader to join our team as IT Manager. This critical leadership role oversees the daily operations of NORCOM’s technology systems and plays a key role in service delivery, workforce development, cybersecurity, and continuous improvement.

The IT Manager reports to the Deputy Director and leads a team of IT professionals in delivering secure, reliable, and effective technology support for public safety operations. With a strong foundation in public safety IT systems, the successful candidate will foster innovation, uphold performance standards, and cultivate a supportive, accountable team culture.

The IT Manager ensures the effectiveness and consistency of NORCOM’s technology operations. This role provides leadership, strategic coordination, and staff supervision in support of NORCOM’s mission. Serving as a key operational leader, the IT Manager bridges day-to-day IT support and project delivery with NORCOM’s long-term goals. The IT Manager oversees service delivery, ensures adherence to cybersecurity and performance standards, and leads a team focused on continuous improvement, workforce development, and operational excellence.
In the near term, key areas of focus for this position include:

• Implementing technology strategies emerging from NORCOM’s current strategic planning process.
• Building staffing, costing, and billing models to expand IT services provided to partner agencies.
• Exploring and implementing methodologies, AI and other technologies, training, and process improvements to enhance efficiency, reduce workload, and strengthen employee retention and engagement.

The IT Manager must be able to lead change thoughtfully and confidently within a team that may be hesitant to embrace it. It is essential that the IT Manager builds trust, communicates clearly, and demonstrates how change can lead to meaningful, positive results.

This role requires a high level of interpersonal skill and professional discretion, as the IT Manager regularly engages with internal staff, public safety partners, and other stakeholders on sensitive, operational, and strategic issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field; advanced degree preferred.
• 7+ years of progressive IT experience, with at least 3 years in a management or leadership role.
• Experience initiating, building, selling, and/or growing the offering of Information Technology support services is strongly preferred.
• Experience working with AI preferred to include; implementing AI assisted solutions in an enterprise environment, developing and refining prompts for LLMs to support operational tasks, familiarity with AI governance principles, data security, model limitations, model training, GANs, and responsible use frameworks.
• Demonstrated experience building or expanding IT teams or departments.
• Strong background in public safety IT systems (CAD, RMS, radio, network, cybersecurity).
• Experience developing budgeting, billing, and cost recovery models.
• Excellent leadership, communication, and relationship building skills.
• Ability to work in a high-stakes, 24/7 mission-critical environment. Incumbent may be required to respond to the needs of the Communication Center regardless of external weather or other emergency factors inside and outside of regular work hours
• AI related certifications or training preferred.
• Must be able to rapidly self-transport from NORCOM to an emergency or backup facility without notice if an emergent situation arise.