Description

• Establish and drive vendor partner Quality Assurance (QA) processes, focusing on assessing the quality of manager coaching, consultant conversations, and training delivery.
• Align QA process and execution across all International teams in partnership with vendor managers and Quality Assessors (QAs).
• Lead Monthly Business Reviews for the UK sales leadership team, delivering actionable data, insights, and recommendations based on performance and priorities.
• Contribute relevant enablement data to Quarterly Business Reviews for partner sites.
• Implement and facilitate call evaluation calibration sessions driven by Team Leaders and QAs at partner sites.
• Evaluate Team Leader coaching sessions and deliver Coach-the-Coach feedback.

• Act as a performance consultant by partnering with stakeholders to confirm performance gaps.
• Design and manage learning interventions aligned with Performance Based Training methodology and evolving business needs.
• Train and coach vendor partners on the expected delivery of training content.
• Conduct regular facilitation observations, providing constructive, targeted feedback to vendor partners.
• Document and standardize existing processes and practices to ensure consistency of application across vendor sites.

• Coordinate the end-to-end new-hire onboarding and training schedule with vendor sites, including managing technical access and issue resolution for systems (e.g., Docebo, GSET, Slack, Amazon Connect).
• Enable vendor partners to successfully onboard new hires and ensure access permissions are accurately updated for all onboarded and off-boarded vendor employees.
• Train vendor partners on onboarding expectations, including the delivery of our sales methodology, accounting workflow sessions, and SME sessions.
• Refine the onboarding process to maximize efficiency and ensure parity with the UK FTE onboarding experience.

• Conduct Needs Analysis following stakeholder content requests to define clear outcomes.
• Manage end-to-end project timelines for content delivery.
• Develop basic training materials (in conjunction with partner sites and the Content Design team) to quickly bridge identified performance gaps.
• Collaborate with UK Sales Enablement Specialists (SESs) on the rollout and embedding of new product training and refreshers with partner site teams.
• Maintain a central, approved repository of training content.

• Act as a key contributor to the rollout and adoption of new tools, including Quality Assessment, Coaching, and AI-based coaching tools, for UK sales leaders and agents.
• Gather and synthesize user feedback to identify and drive continuous system improvements.

• Maintain expertise in current systems and sales methodologies.
• Attend critical UK sales and enablement forums, including Sales All Hands, Quarterly Launches, and stakeholder meetings aligned to key responsibilities.
• Drive weekly or bi-weekly 1:1s with Team Leaders and Quality Assessors at partner sites.