Description

Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT® participates in E-VerifyWe Build Better Communities Be Part of the Hawthorne Difference!  Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, youve come to the right place!  At Hawthorne Cat, were always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. Thats why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title:            Rental Service Manager

Reports to:        Rental Operations Manager

FLSA Status:      Exempt

Division:             HPC

Department:     Rental

Locations:          Waipahu

POSITION SUMMARY: Under the direction of the Rental Operations Manager, the Renal Service Manager exists to ensure quality service repairs and processes by enforcing quality standards and supervising staff.

ESSENTIAL FUNCTIONS:

1. Provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other people in a position to understand service. 
2. Achieves financial objectives by preparing an annual service department budget, scheduling expenditures, analyzing variances, initiating corrective actions, and providing information for profit meetings.
3. Maintains service staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities.
4. Ensure production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
5. Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, and initiating, coordinating, and enforcing systems, policies, and procedures.
6. Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements.
7. Protects employees and visitors by maintaining a safe and clean working environment.
8. Maintains technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
9. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must have the ability to communicate clearly, both orally and in writing.
5. Must have the ability to multitask and establish priorities.
6. Must have the ability to maintain organization in a changing environment.
7. Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
8. At least 2 years of management experience is preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain or up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous items up to 50 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads paperwork, employment files, and records on the computer.
9. Talking: Communicates by radio, phone, and in person.
10. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
11. Sitting: Sits in equipment and vehicles for extended periods.
12. Laying: Lies in prone position under vehicles and equipment for extended periods.
13. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment, outside, and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Heres what we Offer

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $95,000-$110,000 annually

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat Participates in E-Verify.

PI280046854