Description

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an individual to join the team as Onboarding Relationship Manager, Executive & Leadership Talent Acquisition.

This role is pivotal in ensuring a seamless, high-touch onboarding experience for senior hires across the UK and Europe and the Americas , acting as the central point of contact for candidates and recruiters, the role will focus on enhancing communication, consistency and experience throughout the onboarding journey.

Reporting to the Delivery and Onboarding Lead, the Onboarding Relationship Manager, Executive & Leadership Talent Acquisition will be responsible for partnering closely with our onboarding delivery teams, providing oversight, managing escalations and driving process improvement. The role also contributes to strategic initiatives that support senior leader integration.

This role demands a strong focus on operational excellence including process improvement, compliance, and stakeholder management to ensure the highest levels of candidate and hiring manager experience.

In this role you will be responsible for: -

Candidate & Stakeholder Experience

• Oversee the end-to-end onboarding process for senior hires across, for both internal and external candidates.
• Maintain regular communication with MD-level candidates throughout the onboarding lifecycle and implement a structure which ensures a seamless transition into their role.
• Drive automation and enhance candidate touchpoints for all GCB3 onboarding processes.
• Implement a process which ensures Executive and Leadership Talent Acquisition teams are updated on candidates' progress through onboarding.

Collaboration & Partnership

• Work in close partnership with the onboarding delivery teams to monitor progress, resolve escalations and ensure smooth process execution.

Process Improvement & Efficiency

• Identify opportunities to simplify, streamline and enhance onboarding processes.
• Drive initiatives that improve efficiency, experience and compliance, aligned to the team's priorities of operational excellence and simplification.
• Manage candidate and hiring manager satisfaction surveys, analyse feedback and suggest related areas for improvement.
• Support design, testing and implementation of onboarding tools, templates and communications.

Governance and Risk Management

• Ensure adherence to governance standards, policies and audit requirements.
• Proactively manage and resolve complex

To be successful in this role you should meet the following requirements: -

• Extensive experience in talent acquisition and/or HR operations with a focus on senior and executive-level hiring.
• Ability to influence and collaborate effectively across regions and offshore delivery teams.
• Proven ability to engage and build relationships with senior stakeholders.
• Experience delivering and enhancing candidate experience through continuous process improvement.
• Exposure to compliance, operational risk management and regulatory adherence for recruiting in the UK & Europe.

The role location will be London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.