Description

About the Opportunity: Looking for a full-time audio-visual support engineer to join our rapidly growing team based in Washington DC. This is a 100% onsite role supporting a customer with a global footprint.  The successful candidate will join a team of professional technicians and engineers in a robust and dynamic AV/UC environment.

The ideal candidate will be a team player with a skillset that includes advanced troubleshooting and design testing, white glove support for large hybrid events and a demonstrated ability to foster highly efficient collaboration.  As a part of this highly knowledgeable and effective team you will be working in an active office environment to provide direct AV support to teams on site and remotely to teams all over the world.

Benefits include medical and dental, 401k plans with employer matching, career growth opportunities and more!

To apply, please submit your resume and references to Careers@BSI.Tech.

About BSI Tech: BSI Tech is a low voltage technology integrator focused on enabling smart building outcomes via cross-system and cross-stakeholder design processes that effectively combine standardization, project requirements, capabilities, cost, future-proofing, and maintenance.

About the Job:

Essential Responsibilities

1.      Act as point of escalation for complex AV system performance deficiencies.  Collaborate with senior engineering and vendor teams to document and resolve system anomalies.

2.      Verify conference high-profile room technology is functioning as expected by performing physical inspection of the equipment and regular review of reporting available from software monitoring tools.

3.      Troubleshoot complex system anomalies using standardized approach and develop documentation to share with the team.  Develop custom solutions as required to address root cause.

4.      Lead both local and global hardware replacement and device software configuration. Collaborate with technical teams remotely to verify functionality and resolve unexpected issues.

5.      Actively engage with the management team to build and execute program process. Proactively develop optimization plans for team consideration.

6.      Manage and respond to issues reported by client employees through the ticketing system and other intake mechanisms to meet the contracted Service Level Agreement s (SLAs).

7.      Defining and test new AV design concepts and deployments using lessons learned from support cases and input from technician team.

8.      Travel to international office locations for project work 1-2 times per year, as well as provide remote support to global offices during off hours on a periodic basis.

9.      Represent owner’s team in system design and installation review and acceptance.

10.  Provide training and mentorship to team members and end users.

11.  Provide system level reviews of regional system integrator installation design and deployment plans against the Global AV Design standards. Identity inconsistencies and work with the BSI engineer of record to resolve.

Secondary Duties

1.      Establish and maintain strong vendor relationships for support; escalate performance concerns to the management team.

2.      Create records about inventory, maintenance and other key details related to client equipment.

3.      Other duties as assigned.

Requirements

Desired minimum Qualifications

1.      High School Diploma or GED Equivalent is required

2.      Associate's degree in audiovisual technology or related field is preferred

3.      5+ years of experience providing technical support

4.      5+ years experience in commercial audio visual technology and networking

5.      Programming and advanced networking experience

6.      Avixa CTS certification (CTS-I, CTS-D) is a preferred

Special Requirements

1.      Deep experience in multicast video and IGMP troubleshooting

2.      QSYS Level 1 and Level 2 certification

3.      Dante Level 1 and Level 2 certification

4.      Crestron NVX certified engineer (DMC-E-NVX)

5.      Experience with Shure Microflex products

6.      Familiarity with XML formatting and editing

7.      Proficient in Microsoft Office, specifically Microsoft Teams

8.      Customer service mindset

9.      The ability to travel to global locations 1-2 times per year