Description

Looking for a full-time audio-visual support technician to join our rapidly growing team in Seattle and Washington DC. This is an onsite role supporting a customer with a global footprint.  Join a team of professional technicians and engineers in a robust AV/UC environment.

The ideal candidate will be a team player with a skillset that ranges from advanced system health checks and functionality evaluation to supporting executive level meetings and assisting with periodic broadcast level engagements and media production. Successful team members will have ambition to learn new technologies, develop and optimize processes in a team setting and grow professionally into possible design, project management, or leadership roles. Candidates should have strong executive level presence, exceptional communication skills and be motivated by helping and delighting customers through providing white glove concierge level service. Must be able to quickly solve problems or provide alternative solutions in high pressure engagements while remaining calm and providing assurance to customers.

Requirements

Responsibilities

• Take ownership of delivering the audio video experience that support executive engagements, campus events, and media events.  
• Quick on the fly AV break / fix and solutioning during high profile engagements.
• Physically and virtually verify conference room functionality regularly. Verify conference room technology is functioning as expected by performing physical inspection of the equipment and regular review of reporting available from software monitoring tools.
• Technical troubleshooting and diagnostics. Troubleshoot system anomalies using standardized approach and develop documentation to share with the team.
• Assist with hardware replacement and device software configuration.
• Provide constructive feedback to the management team and engineering that positively contributes to improving meeting experiences and AV process refinement as well as adhering to team processes and methodologies.
• Manage and respond to issues reported by client teams through the ticketing system to meet the contracted Service Level Agreements (SLAs).
• Timely response and proactive communication with event stakeholders and management on requests and concerns via MS Teams, email, and in person meetings.
• Assist Engineering and BSI in defining and testing new AV design concepts and deployments using lessons learned from support cases.
• Coordinating with events, communications and executive support teams to deliver white-glove service to end user client teams.
• Consult on AV system requirements and talent staffing needs for large scale events and media production, setting up systems, and participating in run of show engagements.
• Contribute to building the AV knowledgebase through documentation and training/knowledge sharing with team members.

Qualifications

• High School diploma/GED 
• 5+ years of experience providing technical support, including 2 years of dedicated executive support and large event support.
• Proficient in Microsoft Office suite
• Strong customer service mindset
• Exceptional communication skills and executive presence
• Detail oriented with strong organization skills
• Experience with Crestron QSC, and Shure products
• Network AV and Dante
• Avixa CTS certification is a plus

Physical Demands/Work Environment

• Ability to sit, stand, stoop or bend for extended periods of time
• Periodic extended instances of walking throughout the campus to support meetings, sweeps and events
• Periodic off hours event support – pre-arranged and communicated
• Office related tasks may require prolonged sitting/standing